Privacy and refund policies

Privacy policy

The information we collect from you depends on how you use this website.

E3 Initiative collects information about the Internet Protocol (IP) addresses of all our website visitors so we can see how our website is used and monitor site traffic. This helps us to continuously improve and develop the site design and content. This information is not personally identifiable information – it is general and anonymous.

Signing up to the e-newsletter and/or prayer email

You can sign up to receive the twice-yearly e-newsletter and occasional email updates and/or the fortnightly prayer email through the Newsletter sign up form. In order to comply with General Data Protection Regulation, unless you opt in to these communications we cannot keep you updated by email. E3 chooses to use email for most communications to supporters to minimise costs so if you want to receive updates from us, it is really important that you opt in.

In order for E3 Initiative to send you the email communications you request, we will need to keep your name, email and postal address on our database. This ensures we can still make contact with you should your email address fail. You have the opportunity to unsubscribe from the emailing lists at the bottom of each email that we send out. 

Personal information (name, address, email, telephone)

In order to comply with General Data Protection Regulation, unless you opt in to email communications we cannot keep you updated by email. E3 chooses to use email for most communications to supporters in order to minimise costs so if you want to receive updates from us, it is really important that you opt in.

Personal information provided by you through any of the forms on this website will be held by E3 and we will contact you by post if your email address fails. We can use your email address for administrative queries (e.g. regarding a donation you have made) whether or not you have opted in. We send a Christmas card by post to current donors.

If you provide your telephone number, we will not use it for fundraising appeals, but only for administrative queries.

If you prefer NOT to hear from us at all, please email info@e3initiative.org and let us know.

Online donations

E3 will record your contact details and donation details on our database and will send you a Christmas card so you can see the difference your support is making. If you no longer wish to receive these communications, please email info@e3initiative.org at any time.

PayPal processes online donations and GoCardless processes regular donations for the Back to School programme.

Back to School communications

E3 will record your name, address, email and donations on our database so we can administrate the Back to School programme.

We would love to send you two Community Updates a year by email so you can see the difference your support is making so please opt in to receive those when you fill in the Back to School enquiry form or email info@e3initiative.org. You can also opt in to receive the twice-yearly E3 e-newsletter and occasional email updates if you wish.

 

If you have a query about this policy or to notify us of a change to your name, address or email details, please email info@e3initiative.org or write to us. Please keep us informed of changes so we can stay in touch.

This policy may change from time to time so please check back periodically.

Last revision: June 2017

UK office: E3 Initiative, Cornerstone, Fyfield Wick, Abingdon OX13 5NB  E: info@e3initiative.org  Charity Reg. No. 1092574

US office: E3 Initiative USA, 40 Harlow’s Landing, Plymouth, MA 02360
E: info@e3initiative.org  US tax identification no. 01-0828083

SA office: PO Box 167, Msunduzi 3231, Pietermaritzburg
e: info@e3initiative.org
South Africa NPO Number 105-537

Refund policy for online donations

If you make an online donation to E3 Initiative, you have the right to cancel within seven days of your contract with us according to the Distance Selling Regulations. If you do cancel your donation, you will have your payment returned on the payment card you used for the original transaction.

If you need to contact E3 regarding a transaction, please use the contact us form.